Privacy Policy

Welcome to Soulara! This Privacy Policy explains how Soulara ("we," "us," or "our") collects, uses, shares, and protects information in relation to our mobile services, web site, and any software provided on or in connection with Soulara services (collectively, the "Service"), and your choices about the collection and use of your information.

By using our Service, you understand and agree that we are providing a platform for you to post content, including photos, comments and other materials ("User Content"), to the Service and to share User Content publicly. This means that other Users may search for, see, use, or share any of your User Content that you make publicly available through the Service, consistent with the terms and conditions of this Privacy Policy and our Terms of Use.

We collect the following types of information:

• Information you provide us directly: This includes your username, password, e-mail address, profile information (such as name, age, photos, bio, interests, lifestyle choices, looking for preferences, health disclosures if you choose to provide them), and User Content you post to the Service.
• Usage Data: We collect information about how you use the Service, such as the types of content you view or engage with, the features you use, the actions you take, the people or accounts you interact with, and the time, frequency, and duration of your activities.
• Device Information: We may collect information from and about the devices you use to access the Service, such as hardware and software versions, operating system, device identifiers, and connection information such as your IP address.
• Communications: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Service;
• Improve, personalize, and expand our Service, including suggesting matches and tailoring content;
• Understand and analyze how you use our Service;
• Develop new products, services, features, and functionality;
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes (where permitted by law and with your consent where required);
• Facilitate matching and connections between users based on profile information and preferences;
• Process your transactions (for premium features, if applicable);
• Find and prevent fraud, and maintain the safety and security of our users and the Service.

We may share the information we collect in the following ways:

• With Other Users: Your profile information and User Content that you choose to make visible (based on your profile settings) will be shared with other users of the Service as necessary to facilitate connections.
• With Service Providers: We may share information with third-party vendors and service providers that perform services on our behalf, such as hosting, data analytics, customer service, and email delivery. These providers will only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information.
• For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, or protect against legal liability.

While Soulara is not a covered entity under HIPAA, we treat your optional health disclosures with the highest standard of care, aligning with HIPAA's core principles of privacy and security. You have complete control over this information. We use technical safeguards to protect this sensitive data and enforce a zero-tolerance policy against its misuse. Your health information is used only for the features you explicitly opt into and is never used for advertising.

You have certain choices and controls regarding the information we collect and how it is used. Depending on your location, you may have specific rights under laws like the GDPR or CCPA:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can access and update your profile information at any time through your account settings.
• Right to Erasure (Deletion): You have the right to delete your account and associated personal information.
• Right to Restrict Processing: You may have the right to request that we limit the use of your personal data.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Communications: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by changing your notification settings.

To exercise these rights, please contact us at privacy@soulara.app.

If you are a California resident, you have specific rights regarding your personal information. We do not "sell" your personal information as the term is traditionally understood. However, we support the CCPA by allowing California residents to opt-out of any future sale of their personal information and to request access to or deletion of their personal information. To exercise these rights, please contact us.

We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no Internet or e-mail transmission is ever fully secure or error-free, so you should take special care in deciding what information you send to us.

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy, please contact us at: privacy@soulara.app